VENUS SOLUTIONS

1. One-time licence fee

• If you cancel your order before installation, the full amount is refunded.
• If you are not satisfied, you may ask for cancellation within 7 days of installation. We will refund the licence fee after deducting the installation and setup charges mentioned in the quotation.
• After 7 days from installation, the licence fee is not refundable, as the software has been delivered and set up for your business.

2. Yearly renewal fee

• You can choose not to renew at any time before the due date. Nothing further will be charged.
• A renewal paid by mistake, or not used, can be refunded if requested within 7 days of payment.
• Renewal fees for a year that has already started and been used are not refundable.

3. SMS / WhatsApp credits

Message credits that have already been used are not refundable. Unused credits are refundable on request when the service is cancelled.

4. Duplicate or failed payments

If you are charged twice, or money is debited but the payment fails, the extra amount is refunded in full.

5. How to request

Email postmaster@venussolutions.net or call +91 96558 42840 with your business name, payment date and payment reference number.

6. Refund timeline

Approved refunds are processed within 5-7 working days to the original payment method (card, UPI or bank account). The bank may take a few more days to show the credit.

7. Contact

Venus Solutions, #36, AK Plaza, 4th Floor, Gowripuram East, Covai Main Road, Karur - 639002, Tamil Nadu, India.
Phone: +91 96558 42840 / +91 97900 70227 · Email: postmaster@venussolutions.net