Terms & Conditions

Last updated: 11 November 2026

These Terms & Conditions apply to all software, apps, websites and services provided by Venus Solutions ("we", "us"). By buying, installing or using our software, or by making a payment on this website, you ("customer") agree to these terms.

1. Services

We develop and supply business software (finance and collection software, billing, ERP, cable TV, temple management), Android applications, bulk SMS and WhatsApp messaging services, along with installation, training and support.

2. Licence

  • The one-time licence fee gives the customer the right to use the software for their own business, for the number of branches / devices agreed in the quotation.
  • The software remains the intellectual property of Venus Solutions. The customer may not copy, resell, rent or reverse-engineer it.
  • Data entered by the customer belongs to the customer.

3. Yearly renewal

  • From the second year, a yearly renewal fee is payable to continue support, updates, mobile app sync and online services.
  • If the renewal is not paid by the due date, support and online services (mobile app sync, SMS / WhatsApp, cloud backup) may be paused until payment is received. The customer's data is not deleted.

4. Payments

  • Prices are as shown on our Pricing page or in the written quotation. Taxes, if applicable, are extra.
  • Online payments are processed by our payment partner. We do not store card, UPI or bank details on our servers.
  • Refunds are governed by our Refund & Cancellation Policy.

5. Customer responsibilities

  • Provide correct business details and keep login passwords and PINs safe.
  • Use the software and messaging services only for lawful business purposes. SMS / WhatsApp messages must be sent only to customers who have agreed to receive them.
  • Take regular backups as advised by our team.

6. Support

Support is provided by phone, WhatsApp, remote desktop and email on working days (Monday to Saturday, 9:30 AM to 6:30 PM), during an active licence / renewal period.

7. Limitation of liability

We take care to make our software accurate and reliable. However, we are not liable for indirect losses, loss of profit, or losses caused by wrong data entry, hardware failure, internet or third-party service outages (such as SMS, WhatsApp or payment providers). Our total liability is limited to the amount paid by the customer in the preceding 12 months.

8. Changes

We may update these terms from time to time. The latest version is always available on this page.

9. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Karur, Tamil Nadu.

10. Contact

Venus Solutions, #36, AK Plaza, 4th Floor, Gowripuram East, Covai Main Road, Karur - 639002, Tamil Nadu, India.
Phone: +91 96558 42840 / +91 97900 70227 · Email: postmaster@venussolutions.net